Return & Refund Policy

Order Cancellations :

You can request cancellations to your order right after it has been placed up until the point of dispatch.

Once your order is handed over to the shipping partner, we are unable to process cancellations.

If you have any concerns or questions regarding shipping, feel free to write to us at mash.helpdesk@gmail.com

We're always here to help and ensure a smooth shopping experience for you.

At M-Ash, we take pride in delivering high-quality products that you’ll love. However, if you’re not completely satisfied with your purchase, we offer a hassle-free return option with the following terms and conditions:

Return Eligibility

  • You can request a return within 5 days of receiving your order.
  • A return fee of ₹99 will be deducted from your refund to cover logistics costs.
  • The item must be unused, unwashed and in its original packaging with tags intact.
  • Returns are only accepted for sizing issues or if you received a wrong or defective product.

How to Initiate a Return

Contact Us – To request a return, reach out to us via:

                    Email: mash.helpdesk@gmail.com

Approval & Pickup – Once approved, we’ll arrange a pickup from your location.

Refund Process – After receiving and inspecting the returned item, your refund will be processed as follows:

    • Refunds will be issued to the original payment method (after deducting ₹99).
    • Processing time: 5-7 working days after we receive the returned item.

Non-Returnable Items

  • Personalized or customized products.
  • Items without original tags or packaging.
  • Products that show signs of wear, washing or damage.

Need Help?

Thank you for shopping with M-ASH. If you have any further questions or concerns, feel free to reach out to us at mash.helpdesk@gmail.com.