Shipping Policy

At M-ASH, we are committed to offering a seamless shopping experience while maintaining our eco-friendly practices.

Our unique process ensures that each piece is made specifically for you, helping us reduce waste and minimize environmental impact.

Below are the details of our shipping policy:

Made-to-Order: Each piece is crafted only after your order is placed. This ensures a personalized touch and reduces overproduction, supporting our sustainability goals.

Typically, orders are processed and ready for dispatch within 3-5 working days.

Please note that our working days are from Monday to Saturday.

We aim to have your order delivered within 4-9 working days to most accessible locations.

However, certain delays may occasionally arise due to unforeseen circumstances beyond our control.

While we strive to meet our standard delivery times, please understand that situations like extreme weather conditions, natural disasters, transportation disruptions and public holidays may cause delays in your order’s arrival. In addition, issues such as local restrictions or high demand seasons might also extend delivery times.

If any of these unexpected events impact your order, we will notify you as soon as possible, providing updates and an estimated time frame for delivery.

We appreciate your patience and understanding in these situations and assure you that we are committed to getting your order to you at the earliest possible time.

Eco-Friendly Practices

• Sustainability First: By crafting each piece only when ordered, we avoid mass production and minimize waste.
• Small Inventory, Big Impact: Our made-to-order approach aligns with our belief in slow, meaningful fashion while reducing the carbon footprint of our operations.

Once your order is dispatched, you will receive a tracking link via SMS to keep you updated on your delivery status.

Shipping Address :

Please double-check that the delivery address provided is accurate including your name, complete address (with city, state and postal code) and contact information.

Once your order has been shipped, the address cannot be altered.

Order Cancellations :

You can request cancellations to your order right after it has been placed, up until the point of dispatch.

Once your order is handed over to the shipping partner, we are unable to process cancellations.

If you have any concerns or questions regarding shipping, feel free to write to us at mash.helpdesk@gmail.com or WhatsApp to our number 8618033196.

We're always here to help and ensure a smooth shopping experience for you.